News
EasyVista Aims To Provide Full Range of Student Services With One Click
Software
developer EasyVista has created a new
suite of digital products designed to help higher education institutions
interact
with faculty and students on all the devices they want.
So
far, Villanova and Gonzaga universities have
incorporated EasyVista technology into their help desk operations,
giving students
and faculty a self-service option.
"It was not that long ago that Villanova issued laptops to every incoming student," said Nick Bruns, help desk manager at Villanova University. in a prepared statement. "Today we have to support whatever combination of IP-connected devices a student may bring with them. We accomplish this by combining our 'Techzone' genius bar along with innovative self-service options for our students and faculty to utilize. Working with EasyVista, we have integrated our help desk knowledge base and automation tools into our Techzone processes, greatly scaling the number of students we can serve through intelligent self-service and rapid resolution. Next up, we're creating a seamless freshman experience leveraging EasyVista ServiceApps. From campus maps to IT services and even reporting dorm room issues, it will be a one-click, single interface on any device experience. This puts Villanova's 'UNIT' Technology Services in a whole different light going forward."
"The
average incoming freshman now brings three
devices along with them to freshman orientation," said EasyVista Senior
Higher
Education Leader James Bradley. "University services need to be
provided to
students and educators in the mobile-app-one-click environment they
understand."
About the Author
Michael Hart is a Los Angeles-based freelance writer and the former executive editor of THE Journal.
