University for the Creative Arts Adopts Multiplatform Remote Support Solution

The University for the Creative Arts (UCA) in England has adopted a new secure remote support solution to provide remote technical support to its technologically and geographically diverse staff.

The university's previous remote support tools could not support the wide variety of technologies prevalent in the creative industries and used by UCA staff, including computers, laptops, and mobile devices running Windows, OSX, iOS, and Linux operating systems. Since the university plans to expand nationally and internationally, it also needed a remote support tool that could scale with the school's growth.

James Davis, IT customer services manager for UCA, and his team tested two solutions before making their decision. The team chose Bomgar "for its superior ability to integrate with vPro technology," said Davis in a prepared statement.

"We also preferred Bomgar as we found the mobile platform support, mobile rep consoles, security auditing, and Jump Technology, which allows technicians to quickly access unattended systems, offered enhanced functionality to the IT services team and UCA as a whole," added Davis.

The university's support teams use Bomgar's Jump Technology, which includes Jump Clients for unattended access to remote systems running any platform on any network, and Jumpoints for access to unattended Windows desktops and servers within the university's network, without installing software on the end client.

"We anticipate that this will increase first time resolution rates and reduce downtime to the end user, which will ultimately bring up productivity levels across the board and deliver excellent support services to UCA," said James Tempest, IT campus manager for UCA's Farnham Campus.

The University for the Creative Arts is a specialist art and design university that operates five campuses in England, serves approximately 7,000 students, and employs 1,800 full and part-time staff.

Further information about Bomgar's secure remote support solutions is available at bomgar.com.

About the Author

Leila Meyer is a technology writer based in British Columbia. She can be reached at [email protected].

Featured

  • futuristic crystal ball with holographic data projections

    Call for Opinions: 2025 Predictions for Higher Ed IT

    How will the technology landscape in higher education change in the coming year? We're inviting our readership to weigh in with their predictions, wishes, or worries for 2025.

  • cloud icon connected to a data network with an alert symbol (a triangle with an exclamation mark) overlaying the cloud

    U.S. Department of Commerce Proposes Mandatory Reporting Requirement for AI, Cloud Providers

    This proposed rule from the department's Bureau of Industry and Security aims to enhance national security by establishing reporting requirements for the development of advanced AI models and computing clusters.

  • person signing a bill at a desk with a faint glow around the document. A tablet and laptop are subtly visible in the background, with soft colors and minimal digital elements

    California Governor Signs AI Content Safeguards into Law

    California Governor Gavin Newsom has officially signed off on a series of landmark artificial intelligence bills, signaling the state’s latest efforts to regulate the burgeoning technology, particularly in response to the misuse of sexually explicit deepfakes. The legislation is aimed at mitigating the risks posed by AI-generated content, as concerns grow over the technology's potential to manipulate images, videos, and voices in ways that could cause significant harm.

  • glowing AI symbol integrated into a stylized cloud icon, surrounded by interconnected digital nodes and translucent security shields, set against a gradient white-to-blue background with grid lines and abstract risk charts

    Cloud Security Alliance Report Plots Path to Trustworthy AI

    A new report from the Cloud Security Alliance highlights the need for AI audits that extend beyond regulatory compliance, and advocates for a risk-based, comprehensive methodology designed to foster trust in rapidly evolving intelligent systems.