Live Help Initiative Expanded for Higher Ed

Software on demand provider Velaro is ramping up its Academic Live Help Initiative by making its services available to the higher ed community as a whole. The company currently provides live help services to a number of universities.

Velaro provides live chat and live help services in support of admissions, library services, and other functions. It also includes features called "co-browsing" that allows advisors and students to navigate a website together in order to help students find and fill out forms and take care of other admissions-related processes. It's also used to help enrolled students with technical issues.

At present, the technology is used by Northern Arizona University, Appalachian State University, Central Michigan University, Duke University, and several others.

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About the Author

David Nagel is the former editorial director of 1105 Media's Education Group and editor-in-chief of THE Journal, STEAM Universe, and Spaces4Learning. A 30-year publishing veteran, Nagel has led or contributed to dozens of technology, art, marketing, media, and business publications.

He can be reached at [email protected]. You can also connect with him on LinkedIn at https://www.linkedin.com/in/davidrnagel/ .


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