Add as a preferred source on Google


Web Help Desk Adds Support for Lion

Web Help Desk, an online cross-platform service desk management solution, now supports Mac OS X 10.7 Lion.

Web Help Desk provides server-side operating system support for Windows Server, Mac OS X, Linux, and Unix, and server-side database support for Windows SQL Server, MySQL, Oracle, OpenBase SQL, Postgre SQL, and FrontBase. Web Help Desk also has features that cover areas such as:

  • Incident management;
  • Communication and correspondence;
  • Account management for lightweight directory access protocol and active directory;
  • Asset management; and
  • Billing and parts management.

Web Help Desk is available in Free, Lite, and Pro editions with separate pricing structures for commercial and non-profit organizations. Pricing is based on the number of named logins for service desk personnel and management.

More information is available at webhelpdesk.com.

About the Author

Joshua Bolkan is contributing editor for Campus Technology, THE Journal and STEAM Universe. He can be reached at [email protected].

Featured

  • open laptop with data streams

    OpenAI Launches AI-Powered Web Browser Built Around User Context

    OpenAI has introduced ChatGPT Atlas, a standalone browser that places ChatGPT at the heart of everyday web activity. This release represents a major expansion of the company's efforts to reshape how users search, browse, and complete tasks online.

  • Red alert symbols and email icons floating in a dark digital space

    Google Cloud Report: Cyber Attackers Are Fully Embracing AI

    According to Google Cloud's 2026 Cybersecurity Forecast, AI will become standard for both attackers and defenders, with threats expanding to virtualization systems, blockchain networks, and nation-state operations.

  • Hand holding a stylus over a tablet with futuristic risk management icons

    Why Universities Are Ransomware's Easy Target: Lessons from the 23% Surge

    Academic environments face heightened risk because their collaboration-driven environments are inherently open, making them more susceptible to attack, while the high-value research data they hold makes them an especially attractive target. The question is not if this data will be targeted, but whether universities can defend it swiftly enough against increasingly AI-powered threats.

  • abstract blocks of technology

    Reimagining Software Access to Transform the Student Experience

    Software access is a strategic priority — not a technical afterthought. Success depends on faculty engagement, institution-wide collaboration, and a clear focus on student outcomes.