LiveTime Service Desk Software Now Out for Android

  • By Dian Schaffhauser
  • 09/10/12
LiveTime service desk software on Android
LiveTime service desk software on Android

LiveTime, a company that specializes in applications for service management, has developed a version of its software as a native app for Google Android. Available in Google's marketplace, Google Play, the new app allows IT staff to access service requests from their mobile devices. LiveTime had released a comparable iPhone client in March 2011.

LiveTime's product line consists of software to manage the functions of the service desk and help desk, as defined by ITIL 3 best practices. The Information Technology Infrastructure Library (ITIL) is a set of practices that guide the lifecycle of IT services to better align with the needs of the organization.

LiveTime Service Manager and Help Desk software provide a single point of contact for end users to communicate with the help desk when a problem or question surfaces and provides a way for the IT team to manage the request, changes, deployment, configuration, and knowledgebase adjustments. The applications are available in both on-premises or software-as-a-service versions and include reporting and dashboards; OpenID authentication to enable users to log in via an existing Google or Yahoo account to track their support tickets; language localization; and the ability to communicate with users via email or text;

The mobile apps let the technician manage service requests and the activities around that remotely. They also provide a way for the staff person to communicate with customers and monitor adherence to service level agreements.

Features of the Android app edition include:

  • Geolocation mapping of customers;
  • A service metrics dashboard;
  • Request filters;
  • A request history;
  • The ability to add notes and time to requests; and
  • Management of requests, incidents, problems, changes, and release management.

LiveTime software is in use by Buena Visa University in Iowa, the University of New Mexico, and Lawrence University in Wisconsin, among others.

About the Author

Dian Schaffhauser is a former senior contributing editor for 1105 Media's education publications THE Journal, Campus Technology and Spaces4Learning.

Featured

  • abstract pattern of shapes, arrows and circuit lines

    Internet2 Announces a New President and CEO to Step Up in October

    Internet2, the member-driven nonprofit offering advanced network technology services and cyberinfrastructure to the research and education community has completed its search, which began this past May, for a new president and CEO to take the helm.

  • shield with an AI microchip emblem hovering above stacks of gold coins

    AI Security Spend Surges While Traditional Security Budgets Shrink

    A new Thales report reveals that while enterprises are pouring resources into AI-specific protections, only 8% are encrypting the majority of their sensitive cloud data — leaving critical assets exposed even as AI-driven threats escalate and traditional security budgets shrink.

  • stack of gold coins disintegrates into digital particles against a dark circuit-board background with glowing AI imagery

    MIT Report: Most Organizations See No Business Return on Gen AI Investments

    A recent report out of the MIT Media Lab found that despite $30-40 billion in enterprise spending on generative AI, 95% of organizations are seeing no business return.

  • young man in a denim jacket scans his phone at a card reader outside a modern glass building

    Colleges Roll Out Mobile Credential Technology

    Allegion US has announced a partnership with Florida Institute of Technology (FIT) and Denison College, in conjunction with Transact + CBORD, to install mobile credential technologies campuswide. Implementing Mobile Student ID into Apple Wallet and Google Wallet will allow students access to campus facilities, amenities, and residence halls using just their phones.