Student Services

New Text Messaging Platform for Student Support

• By Rhea Kelly
• 09/09/15

A new text messaging platform allows students to connect with faculty and staff via two-way text message communications.

Designed specifically for colleges and universities, CampusConnect from social media sales and customer service company In the Chat Communications goes beyond campus safety alerts, providing student support via a channel students already use for their day-to-day connections. "Admissions can send reminders of pending deadlines and answer questions about the application process. The Registrar's office can take questions about course changes and notify students of key dates in the academic year. Departments and faculty can connect to offer support and assistance, while Facilities can be easily notified of repairs or assistance required," according to the company. The technology can also serve as a fundraising channel for Alumni Relations departments.

"With their active and inconsistent schedules, students have increasingly limited time to stand in line, talk on the phone or even e-mail to get the assistance they sometimes need from their academic institution," said John Huehn, CEO of In the Chat, in a press release. "Now with text, they can reach out to admissions, the registrar's office, their department or facilities from anywhere and at any time to seek support with their new student inquiries, course planning or questions about their thesis — or even a malfunctioning heater in their dorm."

For more information, visit the In the Chat site.