U Central Florida Signs with 'Concierge' Service for Help in Peaks

  • By Dian Schaffhauser
  • 09/15/15

The University of Central Florida is working with an external service provider to get help with student services during busy periods. The institution, which is the second largest in the country, signed an agreement with Greenwood Hall to deliver a 24-hour student "concierge" service to answer questions about registration, financial aid, campus services and related topics.

"We are pleased to partner with Greenwood Hall to expand access to student services and assistance during periods of peak demand," said Alicia Keaton, the university's director of student financial assistance, in a press release.

The company, which is based in Los Angeles, runs support centers in Phoenix, AZ and College Station, TX. Among its other clients are Jacksonville State University in Alabama, where it runs a student re-engagement campaign, and Spartanburg Community College in South Carolina, where it provides admissions and enrollment assistance to students and their families.

About the Author

Dian Schaffhauser is a former senior contributing editor for 1105 Media's education publications THE Journal, Campus Technology and Spaces4Learning.

Featured

  • geometric pattern features abstract icons of a dollar sign, graduation cap, and document

    Maricopa Community Colleges Adopts Platform to Combat Student Application Fraud

    In an effort to secure its admissions and financial processes, Maricopa Community Colleges has partnered with A.M. Simpkins and Associates (AMSA) to implement the company's S.A.F.E (Student Application Fraudulent Examination) across the district's 10 institutions.

  • stylized figures, resumes, a graduation cap, and a laptop interconnected with geometric shapes

    OpenAI to Launch AI-Powered Jobs Platform

    OpenAI announced it will launch an AI-powered hiring platform by mid-2026, directly competing with LinkedIn and Indeed in the professional networking and recruitment space. The company announced the initiative alongside an expanded certification program designed to verify AI skills for job seekers.

  • Abstract AI circuit board pattern

    New Nonprofit to Work Toward Safer, Truthful AI

    Turing Award-winning AI researcher Yoshua Bengio has launched LawZero, a new nonprofit aimed at developing AI systems that prioritize safety and truthfulness over autonomy.

  • hooded figure types on a laptop, with abstract manifesto-like posters taped to the wall behind them

    Hacktivism Is a Growing Threat to Higher Education

    In recent years, colleges and universities have faced an evolving array of cybersecurity challenges. But one threat is showing signs of becoming both more frequent and more politically charged: hacktivism.