Indiana University Secures Internet2 Network Operations Support Role

Internet2 has signed a new three-year deal with Indiana University for the institution's GlobalNOC research and education network operations service to continue providing customer and break-fix support for the Internet2 national network. The agreement, the result of a nine-month request for proposal process led by both Internet2 staff and community members, enables Internet2 to consolidate two prior network operations center agreements, making GlobalNOC the sole service provider. The contract will begin on Jan. 1.

"We greatly appreciate the community team that convened to assist with shaping the RFP process, analyzing proposals and providing instrumental input on this consolidated support approach," said Rob Vietzke, vice president of network services at Internet2, in a statement. "Reengaging with the IU GlobalNOC allows a clear path forward for the Internet2 Network Operations Center to continue providing world-class, transparent and trusted support for our member community. This decision also aligns with Internet2's strategic priorities for 2022, including the rollout of new tools and services enabled by our Next Generation Infrastructure and the expansion of our senior- and mid-level engineering functions."

"For nearly a quarter century, the GlobalNOC at Indiana University has been proud to partner with Internet2 to help provide innovative support, services, and technologies to advance research and education networks," commented Rob Lowden, IU vice president for IT and chief information officer. "We are honored that Internet2 chose to continue our partnership after a competitive request for proposal process. Our culture of high expectations, scientific curiosity and world-renowned expertise make the GlobalNOC an excellent fit to continue working with Internet2 well into the future."

About the Author

Rhea Kelly is editor in chief for Campus Technology, THE Journal, and Spaces4Learning. She can be reached at [email protected].

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