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Campus Technology Insider

At ASU Online, Empathy Is the Foundation of Student Success

Campus Technology Insider Podcast

The Campus Technology Insider podcast explores current trends and issues impacting technology leaders in higher education. Listen in as Editor in Chief Rhea Kelly chats with ed tech experts and practitioners about their work, ideas and experiences.

With higher education enrollment in decline, it's more important than ever to break down barriers to student success — and for those who stop out, create clear pathways to re-entry and completion. What does that look like in practice? At Arizona State University Online, student success coaches cultivate deep relationships with students as individuals, get to know their unique life experiences and challenges, and leverage data to better understand the multitude of factors that can impact retention. For this episode of the podcast, we spoke with Nicolette Miller, senior director of student success initiatives at ASU Online, about her team's student-centered approach and what institutions should be doing to help students reach the finish line of their education. Here's our chat.

Resource links:

Music: Mixkit

Duration: 25 minutes


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About the Author

Rhea Kelly is editor in chief for Campus Technology, THE Journal, and Spaces4Learning. She can be reached at [email protected].

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