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CT Briefs


CT Briefs

met phenomenal growth
head-on with a new help desk.

JUST SAY HELP DESK. Enrolling more than 80,000 students annually and experiencing up to a 25 percent annual growth rate in recent years, the College of Southern Nevada needed a help desk that could keep on top of both high volume and change. Just over a year ago, the school outsourced its help desk requirements as part of a major SunGard Higher Education contract to manage its IT, going from virtually no help desk services to 24/7 services that answered more than 25,000 requests in that first year.

LIBRARY SUPPORT FOR eSCIENCE. The Association of Research Libraries has made available the report, "Agenda for Developing E-Science in Research Libraries." The publication focuses on opportunities for engagement of the library community in light of trends in eScience and eResearch, and considers data curation, infrastructure systems, policies for data and research dissemination, and more.

VIRTUAL WORLDS GAINING GROUND. Despite his initial skepticism, in 2007 Jean-Claude Bradley, eLearning coordinator for Drexel University's (PA) College of Arts and Sciences and an associate professor of chemistry, helped establish Drexel Island in Second Life. Since then, he's used it in his Introduction to Organic Chemistry class and has blogged extensively about its benefits and drawbacks. Read CT's exclusive interview here.

EXPANDING THE GLOBAL CAMPUS. The University of Illinois is powering its latest online initiative using Desire2Learn's electronic learning solutions, including the Enterprise eLearning Suite and the D2L Learning Environment. U of I's Global Campus offers bachelor's completion programs, master's degrees, and certificate programs. Read more here.

SOUND DIRECTIONS. Researchers at Harvard University (MA) and Indiana University have published the results of two years of research, "Sound Directions, Best Practices for Audio Preservation" The 168-page publication will resonate with experts in audio engineering, audio preservation, and digital libraries, and includes best practices in and explorations of existing and emerging standards.

SERVING UP eBOOKS. The University of Toronto (Canada) has licensed Ebrary's eContent technology on behalf of the Ontario Council of University Libraries, to archive and distribute more than 100,000 eBooks through OCUL's Scholars Portal.


NEW CTO AT U PUGET SOUND. Next month, Molly Tamarkin will become chief technology officer at the University of Puget Sound (WA). She leaves her post as Duke University's (NC) associate dean of arts and sciences for information science and technology. Read more here.

WGU APPOINTS NEW CTO. Dave Wilson has been named chief technology officer for Western Governors University (UT). Wilson's career spans more than 20 years in application design, software engineering, and IT.

Julian Lomardo

LOMBARDI (right) receives
MATC award from Berners-Lee.

MELLON AWARD FOR DUKE. Julian Lombardi, assistant VP for academic services and technology at Duke University, accepted an award of $100,000 from the Andrew W. Mellon Foundation, for Duke's leadership and development work in advancing the Croquet environment in open source. Croquet allows developers to create and link collaborative cross-platform multiuser 2D and 3D applications and simulations. The award, presented by World Wide Web inventor Timothy Berners-Lee, was one of 10 Mellon Awards for Technology and Collaboration (MATC) given for 2007.

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