Benchmarking IT Support Services
Phillip D. Long (pictured right), Ph.D., Senior Strategist for the Academic Computing Enterprise
at MIT and Greg Anderson (pictured left), Director of Support, MIT Information Systems (18.06 Minutes/12.8MB)
Can
you identify and measure the components of academic computing technology and
support? Join MIT's Phil Long and Greg Anderson as they consider accounting
for academic technology investments.
Interviewed by Judith Boettcher
Veteran
Web caster Judith Boettcher explored the latest education technology topics
with presenters at our Syllabus fall2002 Boston-area conference. A new clip
is featured each week on Web Radio.
Listen to the Audio:
Benchmarking IT Support Services
Duration 18.06 Minutes
File Size 12.8MB