Benchmarking IT Support Services

Phillip D. Long (pictured right), Ph.D., Senior Strategist for the Academic Computing Enterprise at MIT and Greg Anderson (pictured left), Director of Support, MIT Information Systems (18.06 Minutes/12.8MB)

Phillip D. Long and Greg AndersonCan you identify and measure the components of academic computing technology and support? Join MIT's Phil Long and Greg Anderson as they consider accounting for academic technology investments.

Interviewed by Judith Boettcher

Judith BoettcherVeteran Web caster Judith Boettcher explored the latest education technology topics with presenters at our Syllabus fall2002 Boston-area conference. A new clip is featured each week on Web Radio.

Listen to the Audio:

Listen to this AudioBenchmarking IT Support Services
Duration 18.06 Minutes
File Size 12.8MB

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